Cancellation policy
Purchase Options & Cancellation Policy — Wellbeing Hub Shop
Last updated: June 2026
1. Subscription Products Wellbeing Hub Shop offers subscription options on selected products, allowing you to receive your favourite vitamins and minerals on a recurring basis at a discounted rate. By subscribing, you agree to the terms outlined in this policy.
2. How Subscriptions Work When you purchase a subscription product, you will be charged automatically at the frequency you select at checkout (e.g. every 30, 60, or 90 days). Your chosen products will be dispatched automatically at each renewal.
3. Pricing The subscription price will be clearly displayed at checkout. Prices are charged in GBP (£). We reserve the right to adjust subscription pricing with a minimum of 30 days' notice to you via email before any price change takes effect.
4. Free Trials Where a free trial is offered, your subscription billing will begin automatically at the end of the trial period unless you cancel beforehand. You will be notified before your trial ends.
5. How to Cancel You may cancel your subscription at any time by:
- Logging into your account at wellbeinghub.shop and managing your subscription from your account dashboard
- Contacting us at [your contact email]
To avoid being charged for the next billing cycle, cancellations must be made at least 48 hours before your next scheduled renewal date.
6. Refunds on Subscriptions If you are charged after your intended cancellation, please contact us within 7 days at [your contact email] and we will review your case. Refunds are issued at our discretion in line with our Refund Policy. Opened or unsealed products cannot be returned for hygiene reasons.
7. Skipping or Pausing Where available, you may skip or pause a scheduled delivery via your account dashboard. Please refer to your account portal for available options.
8. Failed Payments If a payment fails, we will attempt to retry the charge. If payment cannot be collected, your subscription may be paused or cancelled. We will notify you by email if this occurs.
9. Changes to Your Subscription You can update your delivery address, frequency, or product selection at any time via your account dashboard or by contacting us at [your contact email].
10. Contact For any subscription-related queries: [your contact email] | wellbeinghub.shop