Shipping policy

Shipping Policy — Wellbeing Hub Shop

Last updated: June 2026

1. Processing Time Orders are typically processed within 1–2 business days. Orders placed on weekends or UK public holidays will be processed the next working day.

2. UK Delivery

Standard delivery: 3–5 business days
Express delivery: 1–2 business days (where available)

Delivery times are estimates and may vary during busy periods.

3. International Delivery We ship to selected international destinations. Delivery times and costs vary by location and will be displayed at checkout. International customers are responsible for any customs duties or import taxes applicable in their country.

4. Shipping Costs Shipping costs are calculated at checkout based on your location and chosen delivery method. Free shipping may be available on orders over a specified threshold — see our website for current promotions.

5. Tracking Where available, a tracking number will be provided via email once your order has been dispatched.

6. Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@spinalanswer.co.uk within 14 days of the expected delivery date and we will investigate promptly.

7. Contact For shipping enquiries: info@spinalanswer.co.uk | wellbeinghub.shop