Privacy policy

Privacy Policy — Wellbeing Hub Shop

Last updated: June 2026

1. Who We Are Wellbeing Hub Shop ("we", "us", "our") operates wellbeinghub.shop. We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. What Data We Collect We collect the following personal data when you use our website or place an order:

  • Name, email address, phone number, and delivery/billing address
  • Payment information (processed securely via our payment provider — we do not store card details)
  • Order history and browsing behaviour on our site
  • Communications you send to us

3. How We Use Your Data We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Send marketing emails (only with your consent, and you can unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

4. Legal Basis for Processing We process your data under the following lawful bases:

  • Contract — to fulfil your order
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications
  • Legal obligation — where required by law

5. Sharing Your Data We do not sell your personal data. We may share it with trusted third parties including:

  • Payment processors (e.g. Shopify Payments, Stripe)
  • Delivery and logistics partners
  • Email marketing platforms
  • Analytics providers (e.g. Google Analytics)

All third parties are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by law (e.g. HMRC requires financial records to be kept for 6 years).

7. Your Rights Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at [your contact email].

8. Cookies Our website uses cookies to improve your experience and analyse traffic. You can manage cookie preferences via our cookie banner. For full details, please see our Cookie Policy.

9. Contact & Complaints For data-related queries: [your contact email] You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk